Help Center
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- How to apply for refund
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- Returns policy/a>
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How to apply for refund
How to apply for refund
1. When a return, if you must apply for refund the purchase price, please contact our help center verification by the customer service staff will process a refund for you, the following manner and time for a refund:
1. When a return, if you must apply for refund the purchase price, please contact our help center verification by the customer service staff will process a refund for you, the following manner and time for a refund:
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Payment
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Refund methods
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Refund cycle
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Online payment
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Customers to pay back the original card
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1-3 working days in remote areas and small banks a little longer
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China Merchants Bank
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Customers back through the Industrial and Commercial Bank of China
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7-14 working days
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Remittance for Trade and Industry
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Customers back through the Industrial and Commercial Bank of China
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7-14 working days
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Warm Tip: If as a result of third-party payment platform, or the reasons for the bank, resulting in the purchase price has not been able to return, our customer service staff will contact you to resolve.