Help Center
- New user registration
- Site ordering process
- Network to promote information
- Payment
- How to apply for refund
- Description invoice system
- Cash on Delivery Time and distribution of urban
- Section to express time the Town and distribution
- Standard
- Returns policy/a>
- How to handle returns
- Common hot issues/a>
Common hot issues
Frequently Asked Questions
Often ask the benefits of multi -
1. What are the cities can cash on delivery? How long will it take after the completion of orders served?
temporarily opened yixinfood Guangzhou City, Guangdong Province region more than door-to-door delivery service, please click on the specific matter of inquiry: http://www.yixinfood.com/en/helpcenter.asp?Id=6
2. How do I order?
You can call the hotline 4008880757 contact our sales center to order, can also be ordered through the website on its own. For inquiries, please click the specific Web site ordering process: http://www.yixinfood.com/helpcenter.asp?Id=2
3. How can I pay?
We provide you with a variety of billing methods, you can choose according to their own convenient way to pay the purchase price:
Cash on Delivery: yixinfood member of door-to-door delivery, customer after acquiring inspection, will be paid directly to the member yixinfood distribution.
Silver-line network: refers to direct access to your bank account or online payment card number online, you need to open the bank card payment e-banking services in order to use such methods of payment; consumer choice "online payment", the system will bomb the payment window, in accordance with prompts to pay the purchase price.
Bank transfer: means customers will be paid through the banking sector to exchange the settlement yixinfood
Remittance Address: Tianhe District, Guangzhou, Dongguan Zhuang North Street, 5th Floor, No. 73 Post Code: 510000 Beneficiary: Yi-Xin (International) Food Co., Ltd. received
4. How the costs of delivery charge?
Door-to-door distribution costs 6 yuan / single
5. Order to generate long after I need to pay?
Net Bank online payment options, bank transfer, if the provisions in the following period of time have not received your payment, the system will automatically cancel the order.
Online payment: Wait for 1 day
Bank transfer: to wait for 5 days
6.VANCL delivery methods are there?
yixinfood delivery in two ways: door-to-door express delivery and the courier shall
7. I have already applied for returns, what time you come to express pickup?
At present, we opened in Guangzhou urban area, pick up a service for returns. To help you through our call center application, 1-2 days delivery staff will go door-to-door to collect the goods, merchandise to the public 1-2 days after the time of the inspection. Inspection is completed, you will arrange a replacement in time for delivery or for a refund.
8. How do I get an invoice?
Means to obtain invoices:
(1) telephone order, the confirmation required for a good product, the rise of your invoice to the sales invoice will be sent together with the goods.
(2) If you order on the website, please rise to the invoice sent to the e-mail form: yixinfood@yeah.net, the invoice will be sent with the goods.
Description:
(1) yixinfood invoices invoices for clothing, the use of invoices for reimbursement can be used as a unit.
(2) an order corresponding to an invoice, invoices will be issued together with each package.
(3) the amount of distribution costs is included in the invoice amount of orders.
9. If the received goods are not satisfied with the how to do? The possibility for replacing?
From customers from the date of receipt of goods 2 days without the case of goods, if you are not satisfied with our goods, we will provide the service returns. For further information, please click: http://www.yixinfood.com/helpcenter.asp?Id=10
Often ask the benefits of multi -
1. What are the cities can cash on delivery? How long will it take after the completion of orders served?
temporarily opened yixinfood Guangzhou City, Guangdong Province region more than door-to-door delivery service, please click on the specific matter of inquiry: http://www.yixinfood.com/en/helpcenter.asp?Id=6
2. How do I order?
You can call the hotline 4008880757 contact our sales center to order, can also be ordered through the website on its own. For inquiries, please click the specific Web site ordering process: http://www.yixinfood.com/helpcenter.asp?Id=2
3. How can I pay?
We provide you with a variety of billing methods, you can choose according to their own convenient way to pay the purchase price:
Cash on Delivery: yixinfood member of door-to-door delivery, customer after acquiring inspection, will be paid directly to the member yixinfood distribution.
Silver-line network: refers to direct access to your bank account or online payment card number online, you need to open the bank card payment e-banking services in order to use such methods of payment; consumer choice "online payment", the system will bomb the payment window, in accordance with prompts to pay the purchase price.
Bank transfer: means customers will be paid through the banking sector to exchange the settlement yixinfood
Remittance Address: Tianhe District, Guangzhou, Dongguan Zhuang North Street, 5th Floor, No. 73 Post Code: 510000 Beneficiary: Yi-Xin (International) Food Co., Ltd. received
4. How the costs of delivery charge?
Door-to-door distribution costs 6 yuan / single
5. Order to generate long after I need to pay?
Net Bank online payment options, bank transfer, if the provisions in the following period of time have not received your payment, the system will automatically cancel the order.
Online payment: Wait for 1 day
Bank transfer: to wait for 5 days
6.VANCL delivery methods are there?
yixinfood delivery in two ways: door-to-door express delivery and the courier shall
7. I have already applied for returns, what time you come to express pickup?
At present, we opened in Guangzhou urban area, pick up a service for returns. To help you through our call center application, 1-2 days delivery staff will go door-to-door to collect the goods, merchandise to the public 1-2 days after the time of the inspection. Inspection is completed, you will arrange a replacement in time for delivery or for a refund.
8. How do I get an invoice?
Means to obtain invoices:
(1) telephone order, the confirmation required for a good product, the rise of your invoice to the sales invoice will be sent together with the goods.
(2) If you order on the website, please rise to the invoice sent to the e-mail form: yixinfood@yeah.net, the invoice will be sent with the goods.
Description:
(1) yixinfood invoices invoices for clothing, the use of invoices for reimbursement can be used as a unit.
(2) an order corresponding to an invoice, invoices will be issued together with each package.
(3) the amount of distribution costs is included in the invoice amount of orders.
9. If the received goods are not satisfied with the how to do? The possibility for replacing?
From customers from the date of receipt of goods 2 days without the case of goods, if you are not satisfied with our goods, we will provide the service returns. For further information, please click: http://www.yixinfood.com/helpcenter.asp?Id=10
10. How to apply for refund?
Return took place, if you must apply for refund, please contact our help center verification by the customer service staff will process a refund for you, the following manner and time for a refund:
(1) bank transfer: the need to provide your bank account information (to open an account with the branch line, the name, account number)
Normal refund period: 3 days
11.: Please tell me the reason for shopping here, please?
1, we have a long-term operation of a retail business experience in web site;
2, we will bring you quality products and better prices;
3, a variety of payment options and fast delivery of the city
4. Humanization of returns
5, Point Scheme Member;
6, all products are original packaging formal;
12. Your goods like I have to buy a lot, but some how has been out of stock? Will not set?
As a result of a larger site than customers to buy goods at any time may be out-of-stocks, you can directly contact our customer service website for booking orders.
13. All the products are able to purchase on the site?
Looking for the current site can be ordered, but there must be a warehouse inventory of products we can confirm with you. Can also be part of hot-selling products through our website to make a reservation, to wait until after the goods, we will promptly by phone or e-mail to notify you to order.
14. Why should I sign up a member?
1, only registered users can order online and enjoy discount prices.
2, only registered users can log on "Member Center", to use more members to function, to manage their own information.
3, only registered users can register online to other friends messages.
15. How integration is going on? What is the role?
Reflect only the high and low points of your concern and our support. Our points are generated through the purchase of goods. For the high points of the customers we will have some incentives, such as the integral exchange of commodities, the price points deduction, free goods, better prices, such as the purchase of goods, as the majority of customer feedback.
Web site Disclaimer
Return took place, if you must apply for refund, please contact our help center verification by the customer service staff will process a refund for you, the following manner and time for a refund:
(1) bank transfer: the need to provide your bank account information (to open an account with the branch line, the name, account number)
Normal refund period: 3 days
11.: Please tell me the reason for shopping here, please?
1, we have a long-term operation of a retail business experience in web site;
2, we will bring you quality products and better prices;
3, a variety of payment options and fast delivery of the city
4. Humanization of returns
5, Point Scheme Member;
6, all products are original packaging formal;
12. Your goods like I have to buy a lot, but some how has been out of stock? Will not set?
As a result of a larger site than customers to buy goods at any time may be out-of-stocks, you can directly contact our customer service website for booking orders.
13. All the products are able to purchase on the site?
Looking for the current site can be ordered, but there must be a warehouse inventory of products we can confirm with you. Can also be part of hot-selling products through our website to make a reservation, to wait until after the goods, we will promptly by phone or e-mail to notify you to order.
14. Why should I sign up a member?
1, only registered users can order online and enjoy discount prices.
2, only registered users can log on "Member Center", to use more members to function, to manage their own information.
3, only registered users can register online to other friends messages.
15. How integration is going on? What is the role?
Reflect only the high and low points of your concern and our support. Our points are generated through the purchase of goods. For the high points of the customers we will have some incentives, such as the integral exchange of commodities, the price points deduction, free goods, better prices, such as the purchase of goods, as the majority of customer feedback.
Web site Disclaimer
• Disclaimer
As a result of force majeure or other causes beyond the control of a system crash site for sale or normal use, resulting in online transactions can not be completed or the loss of related information, records, etc., the site will not be held responsible. But we will do reasonably possible to help deal with the aftermath and efforts to enable customers to reduce the risk of economic losses.
We can be requested by the buyer's agent related transport procedures, but our obligations are limited to on time delivery, experienced logistics (postal) when the accident to assist the buyer inquiries, do not assume any logistics (postal) to provide compensation to customers outside of all For inquiries, claims are handled in accordance with the logistics (postal) of the regulations. In logistics (Post) under the age of the whole inquiry before the deadline, the buyer may not claim compensation. Good to remind the buyer must verify the details of address and the consignee receiving telephone, so as not to delay delivery. Where in our shopping, are considered to agree with this statement, such as.
• Client monitoring
________________________________________
We hope that through the unremitting efforts to provide customers with the best service, we provide services to customers throughout the customer to accept supervision.
• Disputes
________________________________________
Between the client and the Web site if the event of any dispute between the two sides can be found at the time of the agreement or the relevant law.
The protection of customer privacy information
Personal Information
Under normal circumstances, you do not need to provide your name or other personal information to access our site. But sometimes we may need to provide you with some information, for example, to process an order, contact you to provide a subscription or with a job application. The information we may need to complete a transaction or providing better service.
Use
For our website and other related transactions and the use of communication to meet the needs of your order, such as shopping service.
Used to keep in touch with you in order to carry out customer satisfaction surveys, market research or in connection with certain transactions.
Bearer for data analysis (eg, Clickstream Data).
Help develop our business relationship (if you are our business partners web site or wholesalers or promoters).
Terms of Use
If you visit this web site or shopping, you accept the following conditions.
Copyright
All this website content such as text, graphics, logos, button icons, images, sound files clips, digital downloads, data editing and software providers on this website are the property of the Chinese and international copyright laws. This site is a compilation of all content of this website exclusive property, by the Chinese and international copyright laws. Use of this site is all the software on this website or its affiliates or its software suppliers of property, by the Chinese and international copyright laws.
License and website access to
This site grants you a limited personal license to access and use of this website without the express written consent of the site not to download (other than page caching) or modify the Site or any part thereof. This license does not include the contents of this website or its resale or commercial use, any collection and use of product catalogs, descriptions and prices, any of the contents of this website or its derivative use of any other commercial interest for download or copy account information or the use of any data collection, Robots, or similar tools for data collection and extract. This site without written permission is strictly prohibited on this site to obtain the contents of the system, directly or indirectly, create or edit a Collection, compilation, database or the address recorded in the names of persons (whether or not through the Robots, Spiders, automatic equipment or manual). In addition, prohibited for any condition without the use of purpose explicitly permitted the use of the content of this website and materials.
Without the express written consent of this website in any commercial purposes on this website or any part thereof to reproduce, copy, copy, sell, resell, visit, or otherwise use it. Without the express written consent of this website, you may not use the design or the use of design skills to this website or its affiliates trademark, logo or other proprietary information (including images, text, web page design or form) themselves. Without the express written consent of this website, you can not Meta Tags, or any other "hidden text" using the Web site's name and trademark. Any unauthorized use of this website will terminate the permission or license granted. You are granted a limited, revocable and non-exclusive right to establish a connection to this web site hyperlink to the home page, as long as the link is not false, misleading, derogatory, or other violations of damage approach described on this website, its affiliated companies or their products and services.
We can be requested by the buyer's agent related transport procedures, but our obligations are limited to on time delivery, experienced logistics (postal) when the accident to assist the buyer inquiries, do not assume any logistics (postal) to provide compensation to customers outside of all For inquiries, claims are handled in accordance with the logistics (postal) of the regulations. In logistics (Post) under the age of the whole inquiry before the deadline, the buyer may not claim compensation. Good to remind the buyer must verify the details of address and the consignee receiving telephone, so as not to delay delivery. Where in our shopping, are considered to agree with this statement, such as.
• Client monitoring
________________________________________
We hope that through the unremitting efforts to provide customers with the best service, we provide services to customers throughout the customer to accept supervision.
• Disputes
________________________________________
Between the client and the Web site if the event of any dispute between the two sides can be found at the time of the agreement or the relevant law.
The protection of customer privacy information
Personal Information
Under normal circumstances, you do not need to provide your name or other personal information to access our site. But sometimes we may need to provide you with some information, for example, to process an order, contact you to provide a subscription or with a job application. The information we may need to complete a transaction or providing better service.
Use
For our website and other related transactions and the use of communication to meet the needs of your order, such as shopping service.
Used to keep in touch with you in order to carry out customer satisfaction surveys, market research or in connection with certain transactions.
Bearer for data analysis (eg, Clickstream Data).
Help develop our business relationship (if you are our business partners web site or wholesalers or promoters).
Terms of Use
If you visit this web site or shopping, you accept the following conditions.
Copyright
All this website content such as text, graphics, logos, button icons, images, sound files clips, digital downloads, data editing and software providers on this website are the property of the Chinese and international copyright laws. This site is a compilation of all content of this website exclusive property, by the Chinese and international copyright laws. Use of this site is all the software on this website or its affiliates or its software suppliers of property, by the Chinese and international copyright laws.
License and website access to
This site grants you a limited personal license to access and use of this website without the express written consent of the site not to download (other than page caching) or modify the Site or any part thereof. This license does not include the contents of this website or its resale or commercial use, any collection and use of product catalogs, descriptions and prices, any of the contents of this website or its derivative use of any other commercial interest for download or copy account information or the use of any data collection, Robots, or similar tools for data collection and extract. This site without written permission is strictly prohibited on this site to obtain the contents of the system, directly or indirectly, create or edit a Collection, compilation, database or the address recorded in the names of persons (whether or not through the Robots, Spiders, automatic equipment or manual). In addition, prohibited for any condition without the use of purpose explicitly permitted the use of the content of this website and materials.
Without the express written consent of this website in any commercial purposes on this website or any part thereof to reproduce, copy, copy, sell, resell, visit, or otherwise use it. Without the express written consent of this website, you may not use the design or the use of design skills to this website or its affiliates trademark, logo or other proprietary information (including images, text, web page design or form) themselves. Without the express written consent of this website, you can not Meta Tags, or any other "hidden text" using the Web site's name and trademark. Any unauthorized use of this website will terminate the permission or license granted. You are granted a limited, revocable and non-exclusive right to establish a connection to this web site hyperlink to the home page, as long as the link is not false, misleading, derogatory, or other violations of damage approach described on this website, its affiliated companies or their products and services.
Comments, observations, news and other content
Visitors may post reviews, comments and other content, and make recommendations, ideas, comments, questions or additional information, as long as the content is not illegal, obscene, threatening, libelous, invasive of privacy, infringement of intellectual property rights or other forms of third party constitutes a injury or public nuisance or violation of, or contain software viruses, political propaganda, commercial solicitation, chain letters, bulk mail, or any form of "spam." You may not use a false e-mail address, impersonate any other person or entity or otherwise for the content of the card or other misleading sources. To retain the site to remove or edit the content of these rights (but not obligation), but not the content posted by regular review. If you do post content or submit material, unless we have the opposite directions, you grant this website and its associated non-exclusive, free, perpetual, irrevocable and fully re-licensing in the worldwide the use of any media, copy, modify, adapt, publish, translate, create derivative works from, distribute and display such content. You grant this site and its affiliated companies and licensees to use your submitted content and the names of those rights, if they choose to do so. You represent and warrant that you own or otherwise control the content posted by you the right content is accurate, provided you use the content does not violate this policy will not cause injury to any persons and entities. You represent and warrant that you have provided, for the content of this website caused by or its affiliates compensation for damage. This website have the right to monitor and edit or remove any activity or content. This site to you or to any of the content posted by third parties is not liable.
Visitors may post reviews, comments and other content, and make recommendations, ideas, comments, questions or additional information, as long as the content is not illegal, obscene, threatening, libelous, invasive of privacy, infringement of intellectual property rights or other forms of third party constitutes a injury or public nuisance or violation of, or contain software viruses, political propaganda, commercial solicitation, chain letters, bulk mail, or any form of "spam." You may not use a false e-mail address, impersonate any other person or entity or otherwise for the content of the card or other misleading sources. To retain the site to remove or edit the content of these rights (but not obligation), but not the content posted by regular review. If you do post content or submit material, unless we have the opposite directions, you grant this website and its associated non-exclusive, free, perpetual, irrevocable and fully re-licensing in the worldwide the use of any media, copy, modify, adapt, publish, translate, create derivative works from, distribute and display such content. You grant this site and its affiliated companies and licensees to use your submitted content and the names of those rights, if they choose to do so. You represent and warrant that you own or otherwise control the content posted by you the right content is accurate, provided you use the content does not violate this policy will not cause injury to any persons and entities. You represent and warrant that you have provided, for the content of this website caused by or its affiliates compensation for damage. This website have the right to monitor and edit or remove any activity or content. This site to you or to any of the content posted by third parties is not liable.
Product Description
This website and its affiliates strive to make product descriptions as accurate as possible. However, due to physical constraints, this website does not guarantee that product descriptions or other content on the site is accurate, complete, reliable, up-to-date or no wrong.
Electronic communications
When you visit the website or send us an e-mail us your contact through electronic means. By electronic means you agree to accept our
This website and its affiliates strive to make product descriptions as accurate as possible. However, due to physical constraints, this website does not guarantee that product descriptions or other content on the site is accurate, complete, reliable, up-to-date or no wrong.
Electronic communications
When you visit the website or send us an e-mail us your contact through electronic means. By electronic means you agree to accept our
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